Activate new service

Get started by entering your phone's IMEI or MEID.
Check the phone package label or dial *#06# from your phone to obtain this information.

Want to bring your number? No problem! Choose New Customer, Bringing my number on the next screen and have your account number and passcode for your current service provider accessible.

Pick the perfect plan! Wrap up the activation process by picking the plan that’s right for you! Our plans start at just $25 so have your Kroger Wireless airtime card or credit / debit card available.

Already a Kroger Wireless customer? If you are activating a new device on your existing Kroger Wireless account, click here.

Sign Up

Create Account
Choose Plan
Payment

Create Account

Personal Information

Address Information

Security

Note: You will need this information to access or make changes to your account.

Create Account
Choose Plan
Payment

Now, Choose a Plan

${{plan.MonthlyAmount}}

Unlimited Talk & Text with 2 GB
Unlimited Talk & Text with 5 GB
Unlimited Talk & Text with 20 GB
Choose Plan
Create Account
Choose Plan
Payment

How Do You Want to Pay for the ${{selectedPlanAmount}} Plan?

Create Account
Choose Plan
Payment

Earn 4X Fuel Points when you pay by credit card

The number entered does not exist. Please re-enter the number. Shopper Card number starts with the number 4 or enter your 10- digit Alt-ID beginning with area code + 7-digit number
Validate Card   skip

You can always add your Shopper Card later

Your shopper card has been successfully added to your account

Next Step

Having trouble adding shopper card number.

We cannot validate this number. Let’s continue with the activation process and you can add your shopper card after the activation process has completed when you sign into My Account.

Continue

Earn fuel points when you pay for your monthly plan by credit card. Points are calculated from the pretax amount charged to the card on file. Fuel points earned are good for use with the Kroger Family of Stores fuel points program.

Your new number: {{newMdn|phone}}

Create Account
Choose Plan
Payment

Credit Card Information



We Accept
Visa, Mastercard, American Express, Discover
Merchant Name on your billing statement will appear as
Kroger Wireless LLC 866-434-7796 KY
Customer Service Details
Kroger Wireless LLC
1 Levee Way, Suite 3104
Newport, KY 40171
1-866-434-7796
Returns
See Details.

Skip the hassle and sign up for auto-pay!

Save 5% off future plan purchases when you sign up for auto-pay!

Thank you

Congratulations! Your new mobile number is: {{newMdn|phone}}

Now, power on your phone to automatically begin the handsfree activation process.

Note: Your phone may run a series of updates. Press OK when prompted. Allow up to 15 minutes to complete this process.

Having trouble activating your device?

  • For an Android device press ##72786# to initiate the handsfree activation process.
  • For an iPhone device press ##873283# and tap the call button to initiate the handsfree activation process.

Still need help? Contact customer care at 1-866-434-7796.

Account Summary
Phone Number {{newMdn|phone}}
Plan ${{selectedPlanAmount}} {{selectedPlanDescription}}
Plan Renewal Date {{planRenewalDate}}

Managing your plan is easy with Auto-Pay

Securely add your credit card to your account and we'll make sure your plan renews automatically.

Sign Up for Auto-Pay Now

Payment Summary
Invoice Number {{receipt.InvoiceNumber}}
Sub Total {{receipt.SubTotal|currency}}
Shipping {{receipt.ShippingCharge|currency}}
Tax {{receipt.TaxCharge|currency}}
Total {{receipt.TotalCharge|currency}}

Oops, the airtime card added was less than the plan selected

${{accountBalance}} was added to your account balance, but you selected the ${{selectedPlanAmount}} plan.

Go to My Account to complete your plan purchase or contact customer care at 1-866-434-7796 for additional assistance.

Enter your phone number {{newMdn|phone}} and passcode you used to setup your Kroger Wireless account.

Error processing credit card

There was problem while processing you payment. Please call 866-434-7796 to speak to a representative to complete your activation.

Good news! Your phone is eligible to activate on Kroger Wireless, but it will require a Kroger Wireless SIM Card. You can purchase the Orange Kroger Wireless BYO SIM Kit at your local Kroger Co. Family of stores or click here to order a Kroger Wireless SIM Card online.

If you are an existing customer with service on a Kroger Wireless plan and your current phone’s SIM Card ICCID number is 19-Digits long, you can insert that SIM card into your new device to start using the new phone. You may need to power cycle the new phone after the SIM card is first inserted into the phone’s SIM slot holder.

Good news! Your phone is eligible to activate on Kroger Wireless, but it will require a Kroger Wireless SIM Card. Click here to order a Kroger Wireless SIM Card online.

If you are an existing customer with service on a Kroger Wireless plan and your current phone’s SIM Card ICCID number is 19-Digits long, you can insert that SIM card into your new device to start using the new phone. You may need to power cycle the new phone after the SIM card is first inserted into the phone’s SIM slot holder.

We’re sorry, but this phone is not eligible to activate on Kroger Wireless. We have a variety of phone options available for purchase on our website. Click here to shop now.
Please call customer care for help determining if your device is compatible. We have a variety of phone options available for purchase on our website. Click here to shop now.