4 steps to activate if you purchased your phone from a Kroger store

This process is only for phones purchased from a rack in a Kroger store. Make sure your phone is unlocked. If not purchased through Kroger Wireless, check your warranty/contract and call your current wireless carrier to confirm if the device is unlocked.
Check your phone’s compatibility. Check the phone package label or dial *#06# from your phone to obtain the IMEI number of your phone and enter in the box on the right.
If you did not purchase your phone through Kroger Wireless, you will need to purchase a Kroger Wireless sim card to put into your phone. Order one here.
Pick the perfect plan! Tons of great options so have your Kroger Wireless airtime card or credit / debit card available. You can earn a monthly discount and ongoing 4x Fuel Points if you sign up for autopay!

Want to bring your number? No problem! Choose New Customer, Bringing my number on the next screen and have your account number and passcode for your current service provider accessible.

Already a Kroger Wireless customer? If you are activating a new device on your existing Kroger Wireless account, click here.

Purchased your phone online? If so, insert the sim card, turn on the phone and respond to the text to start your service!

Enter your IMEI

Your device is valid. If you don’t have a sim card, order one here. if you do, enter it into the box and proceed

Enter your device's ICCID (numbers only)*

Your sim card is not valid on Kroger Wireless. Order a new sim card to activate your Kroger Wireless service.

Try Again

Congratulations, your phone is eligible for activation on Kroger Wireless.

Sign Up

New Customer

During the activation process, you will be assigned a new phone number. Do you have a phone number you want to bring to this account? No worries – you’ll receive a text from us on how to do this after your account is established. Please make sure you keep the phone number you want to bring over active on the account it is currently on until we can bring it over – otherwise it may be lost.

IMPORTANT: Make sure to complete the activation process so your phone and account work properly. If you are experiencing issues, please call 1-866-434-7796.

Create Account

Choose Plan

Payment

Create Account

Personal Information

First Name *

Last Name *

Email Address *

Confirm Email Address *

Address Information

Address 1 *

Address 2

City *

State (2-letter code) *

Zip Code *

Security

Note: You will need this information to access or make changes to your account.

Passcode *

Confirm Passcode *

Security Question 1 *

Answer *

Security Question 2 *

Answer *

Security Question 3 *

Answer *

IMPORTANT: Make sure to complete the activation process so your phone and account work properly. If you are experiencing issues, please call 1-866-434-7796.

Create Account

Choose Plan

Payment

Annual Plans

Save ${{plan.Savings}}

${{plan.YearlyCost}}/yr

Choose Plan

Monthly Plans

${{plan.MonthlyCost}}/mo for 3 months

Choose Plan

IMPORTANT: Make sure to complete the activation process so your phone and account work properly. If you are experiencing issues, please call 1-866-434-7796.

Create Account

Choose Plan

Payment

How Do You Want to Pay for the ${{selectedPlanAmount}} Plan?

IMPORTANT: Make sure to complete the activation process so your phone and account work properly. If you are experiencing issues, please call 1-866-434-7796.

Create Account

Choose Plan

Payment

Earn 4X Fuel Points when you pay by credit card

Enter your Shopper card or Alt-ID. The number entered does not exist. Please re-enter the number. Shopper Card number starts with the number 4 or enter your 10- digit Alt-ID beginning with area code + 7-digit number

Validate Card skip

You can always add your Shopper Card later

Your shopper card has been successfully added to your account

Next Step

Having trouble adding shopper card number.

We cannot validate this number. Let’s continue with the activation process and you can add your shopper card after the activation process has completed when you sign into My Account.

Continue

Earn fuel points when you pay for your monthly plan by credit card. Points are calculated from the pretax amount charged to the card on file. Fuel points earned are good for use with the Kroger Family of Stores fuel points program.

IMPORTANT: Make sure to complete the activation process so your phone and account work properly. If you are experiencing issues, please call 1-866-434-7796.

Your new number: {{newMdn|phone}}

Create Account

Choose Plan

Payment

Credit Card Information

Credit Card Number *

Exp Month *

Exp Year *

Security Code *

Same address as on account

First Name *

Last Name *

Address 1 *

City *

State (2-letter code) *

Zip Code *

We Accept

Visa, Mastercard, American Express, Discover

Merchant Name on your billing statement will appear as

Kroger Wireless LLC 866-434-7796 KY

Customer Service Details

Kroger Wireless LLC
1 Levee Way, Suite 3104
Newport, KY 40171
1-866-434-7796

Returns

See Details.

By placing this order, you agree to accept Kroger Wireless' Terms & Conditions and Privacy Policy

Skip the hassle and sign up for auto-pay!

SAVE 20% NOW and on future plan purchases when you sign up for auto-pay! Save 20% off future plan purchases when you sign up for auto-pay!

Thank you

Congratulations! Your new mobile number is: {{newMdn|phone}}

Now, power on your phone to automatically begin the handsfree activation process.

Note: Your phone may run a series of updates. Press OK when prompted. Allow up to 15 minutes to complete this process.

Having trouble activating your device?

Try turning your phone off for 10 seconds and then back on again.

Still need help? Contact customer care at 1-866-434-7796.

Account Summary
Phone Number	{{newMdn\|phone}}
Plan	${{selectedPlanAmount}} {{selectedPlanDescription}}
Plan Renewal Date	{{planRenewalDate}}

Managing your plan is easy with Auto-Pay

Securely add your credit card to your account and we'll make sure your plan renews automatically.

Sign Up for Auto-Pay Now

Payment Summary
Invoice Number	{{receipt.InvoiceNumber}}
Sub Total	{{receipt.SubTotal\|currency}}
Shipping	{{receipt.ShippingCharge\|currency}}
Tax	{{receipt.TaxCharge\|currency}}
Total	{{receipt.TotalCharge\|currency}}

Oops, the airtime card added was less than the plan selected

${{accountBalance}} was added to your account balance, but you selected the ${{selectedPlanAmount}} plan.

Go to My Account to complete your plan purchase or contact customer care at 1-866-434-7796 for additional assistance.

Enter your phone number {{newMdn|phone}} and passcode you used to setup your Kroger Wireless account.

Error processing credit card

There was problem while processing you payment. Please call 866-434-7796 to speak to a representative to complete your activation.

Good news! Your phone is eligible to activate on Kroger Wireless, but it will require a Kroger Wireless SIM Card. You can purchase the Orange Kroger Wireless BYO SIM Kit at your local Kroger Co. Family of stores or click here to order a Kroger Wireless SIM Card online.

If you are an existing customer with service on a Kroger Wireless plan and your current phone’s SIM Card ICCID number is 19-Digits long, you can insert that SIM card into your new device to start using the new phone. You may need to power cycle the new phone after the SIM card is first inserted into the phone’s SIM slot holder.

Good news! Your phone is eligible to activate on Kroger Wireless, but it will require a Kroger Wireless SIM Card. Click here to order a Kroger Wireless SIM Card online.

If you are an existing customer with service on a Kroger Wireless plan and your current phone’s SIM Card ICCID number is 19-Digits long, you can insert that SIM card into your new device to start using the new phone. You may need to power cycle the new phone after the SIM card is first inserted into the phone’s SIM slot holder.

We’re sorry, but this phone is not eligible to activate on Kroger Wireless. We have a variety of phone options available for purchase on our website. Click here to shop now.

Please call customer care for help determining if your device is compatible. We have a variety of phone options available for purchase on our website. Click here to shop now.

Sometimes the activation process can take a few minutes. Please check your inbox for an email confirming your new Kroger Wireless phone number.

Once you have your new phone number, you can sign into MY ACCOUNT by entering your phone number and passcode to complete the plan purchase process.

If you don’t see a confirmation email, please check your spam mail or contact customer care at 1-866-434-7796 during normal business hours.

4 steps to activate if you purchased your phone from a Kroger store

Sign Up

New Customer

Create Account

Personal Information

Address Information

Security

Annual Plans

${{plan.YearlyCost}}/yr

Monthly Plans

${{plan.MonthlyCost}}/mo for 3 months

How Do You Want to Pay for the ${{selectedPlanAmount}} Plan?

Airtime Card

Credit Card

Earn 4X Fuel Points when you pay by credit card

Your shopper card has been successfully added to your account

Having trouble adding shopper card number.

Your new number: {{newMdn|phone}}

Credit Card Information

Skip the hassle and sign up for auto-pay!

Thank you

Managing your plan is easy with Auto-Pay

Oops, the airtime card added was less than the plan selected

Error processing credit card

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